How to reach us
The fastest way to reach us is by phone. Call (385) 988-9410, and the line is answered 24/7, including nights, weekends and holidays. There is no form to fill out and nothing to submit online, because water damage does not wait for an inbox.
For non-urgent questions you can write to contact@paysonwaterdamagepros.com. For anything involving active water, call instead.
- Phone: (385) 988-9410, 24/7 emergency line
- Email: contact@paysonwaterdamagepros.com
- Office: 39 N Professional Way, Payson, UT 84651
Safety first
If you see sparks, smell gas, or the water is touching outlets, a panel or an appliance, stay out and call 911 before calling us. Electrical, gas and fire risks come first.
What to have ready when you call
You do not need all of this, but any of it helps the dispatcher understand the job.
Helpful details
- Your address. Include the town so coverage can be confirmed.
- The source. A burst pipe, appliance leak, roof leak, storm water or sewer backup.
- What is wet. Floors, walls, ceilings, carpet, hardwood, a finished basement or a crawl space.
- How long it has been wet. Hours or days, as best you know.
- What you have done. Whether the main valve is off and whether power is off in wet areas.
- Your insurance situation. You do not need a claim number, but mention if you plan to file.
What happens on the call
The dispatcher asks about safety first, then about the source and the affected rooms. A crew lead explains the next step, including the scope and price before work starts.
We offer same-day response when available but we do not promise an arrival time. While you wait, you will be told what to do safely, such as shutting off the main valve, lifting valuables and taking photos for your claim.
Where we work
Our base is Payson, ZIP 84651. We also serve Spanish Fork, Salem, Santaquin and Springville. If you are somewhere else, call and say where you are. Coverage is confirmed on the call. See the service area page or our services for more.
Call the 24/7 line
Call (385) 988-9410 and describe what you see.